Twig

Teamsync Software Inc.’s Twig AI tool is designed to empower customer support agents, enabling them to respond to inquiries swiftly and accurately. By meticulously scanning a company’s extensive documentation, knowledge bases, and historical support tickets, Twig AI provides recommended responses that include citations to enhance reliability.

What sets Twig apart is its incorporation of sentiment analytics, which allows agents to identify potential risks in their communications, ensuring a more nuanced approach to customer interactions.

Additionally, Twig seamlessly integrates with widely used documentation and knowledge base products, enhancing its usability across various platforms. To uphold privacy standards, it also anonymizes any personally identifiable information (PII), safeguarding customer data while delivering precise support.